FAQs

How can we help? Contact us at hello@folicule.com any time with any questions about us or your orders.

Ordering

What shipping carriers do you use?

We currently use UPS, USPS, FedEx and DHL. The carrier is chosen based on your location and speed of delivery optimization. 

How soon will I receive my product?

We typically ship 3-5 business days after your order is placed. The transit time will also depend on the shipping method and whether your order is domestic or international. 

Will there be tax on my order?

Tax will be applied at checkout based on your location and state requirements.

Can I return my product?

We always aim to make sure our customers love our Folicule products, but if you need to return an order we're happy to help. Just email us at hello@folicule.com and we will walk you through the process.

Can I cancel my order?

To cancel an active order please email hello@folicule.com and request a cancellation. Please provide your order number in your cancellation email request. We will try our best to accommodate your cancellation requests. The sooner you let us know the better! If for some reason we are unable to cancel your order we will alert you via email.

Can I exchange my product?

Within 48 hours of receiving your order, we will allow an exchange of equal value ONLY if the product is sealed and without damage. The original product must be received by the Folicule team before the exchange order will be sent. Any questions email us at hello@folicule.com and we will walk you through the process.

Do you ship Internationally?

Yes, we currently ship internationally to select countries directly from our website at folicule.com. If you cannot checkout via the Folicule website, we do offer shipping with other Certified International partners. Should you have any questions please contact us at hello@folicule.com

Do you offer wholesale pricing for Folicule products?

Yes, we do offer wholesale pricing for select customers looking to purchase in bulk. For more information, please contact us.