How can we help? Contact us at hello@folicule.com any time with any questions about us or your orders.

Ordering

What shipping carriers do you use?

We currently use UPS. You'll be asked to select a delivery method of standard or ground shipping during checkout.

How soon will I receive my product?

We typically ship 3-5 business days after your order is placed. The transit time will also depend on the shipping method selected at checkout and whether your order is domestic or international. 

Will there be tax on my order?

Tax will be applied at checkout based on your location and state requirements.

Can I return my product?

We always aim to make sure our customers love our Folicule products, but if you need to return an order we're happy to help. Just email us at hello@folicule.com and we will walk you through the process.

Can I cancel my order?

To cancel an active order please email hello@folicule.com and request a cancellation. Please provide your order number in your cancellation email request. We will try our best to accommodate your cancellation requests. The sooner you let us know the better! If for some reason we are unable to cancel your order we will alert you via email.

Do you ship Internationally?

Yes, we currently ship internationally to Canada, Mexico, UK, Europe, and Australia. Should you have any questions please contact us at hello@folicule.com

Professional Product Line

What is the Folicule pigment made of?

The Folicule pigment is comprised of water, isopropyl alcohol, black carbon, and our proprietary resin. For full product information please see the full MSDS here: https://bit.ly/2DU4yTE

How do I use the Folicule ink?

Our Folicule ink is best used by being diluted with distilled water to create appropriate color shades for your client.  Please read our dilution chart for more information on how to properly dilute this ink. This ink is for professional scalp micropigmentation use only.

Is the ink just for scalp micropigmentation?

This ink is formulated and specifically intended for micropigmentation of the scalp.  Our dilution method and application is applicable to only scalp micropigmentation.

How long does the pigment last?

The average shelf life of our Folicule pigment is 1 year.

How do I mix the ink?

Please check out our dilution chart for the proper way to mix the Folicule ink.

How many SMP sessions can I get out of one Folicule bottle?

Typically, you can get 20-30 sessions of the 15 ml bottle if you are using the half dilution scale. 

Scalp Care Product Line

How long does the Moisturizer & Anti-shine last?

The average shelf life of our Folicule Moisturizer and Anti-shine is 1 year.

Can I use the Moisturizer & Anti-shine together?

Yes, we recommend applying the moisturizer first, then applying the anti-shine after it has dried.