FAQs

How can we help? Contact us at hello@folicule.com any time with any questions about us or your orders.

Ordering

What shipping carriers do you use?

We currently use UPS, USPS, FedEx and DHL. The carrier is chosen based on your location and speed of delivery optimization. 

How soon will I receive my product?

We typically ship 3-5 business days after your order is placed. The transit time will also depend on the shipping method and whether your order is domestic or international. 

Will there be tax on my order?

Tax will be applied at checkout based on your location and state requirements.

Can I return my product?

We always aim to make sure our customers love our Folicule products, but if you need to return an order we're happy to help. Just email us at hello@folicule.com and we will walk you through the process.

Can I cancel my order?

To cancel an active order please email hello@folicule.com and request a cancellation. Please provide your order number in your cancellation email request. We will try our best to accommodate your cancellation requests. The sooner you let us know the better! If for some reason we are unable to cancel your order we will alert you via email.

Can I exchange my product?

Within 48 hours of receiving your order, we will allow an exchange of equal value ONLY if the product is sealed and without damage. The original product must be received by the Folicule team before the exchange order will be sent. Any questions email us at hello@folicule.com and we will walk you through the process.

Do you ship Internationally?

Yes, we currently ship internationally to select countries directly from our website at folicule.com. If you cannot checkout via the Folicule website, we do offer shipping with other Certified International partners. Should you have any questions please contact us at hello@folicule.com

Do you offer wholesale pricing for Folicule products?

Yes, we do offer wholesale pricing for select customers looking to purchase in bulk. For more information, please contact us.

Professional Product Line

What is the Folicule black pigment made of?

The Folicule pigment is comprised of water, isopropyl alcohol, black carbon, and our proprietary resin. For full product information please see the full MSDS here: https://bit.ly/3nekgg3

How do I use the Folicule black ink?

Our Folicule ink is best used by being diluted with distilled water to create appropriate color shades for your client.  Please read our dilution chart for more information on how to properly dilute this ink. This ink is for professional scalp micropigmentation use only.

Is the ink just for scalp micropigmentation?

This ink is formulated and specifically intended for micropigmentation of the scalp.  Our dilution method and application is applicable to only scalp micropigmentation.

How long does the black pigment last?

The average shelf life of our Folicule pigment is 2-3 years. Please refer to the expiration date on the back of every bottle to ensure it is still useable. 

How do I mix the black ink?

Please check out our tutorial video HERE for the proper way to mix the Folicule ink.

How many SMP sessions can I get out of one Folicule bottle?

Typically, you can get 20-30 sessions of the 15 ml bottle if you are using the half dilution scale. 

How can you get more sessions out of one Folicule bottle?

In order to help reduce wasted pigment and expand the duration each Folicule bottle lasts, we recommend halving your measurement amounts. This simply means to halve both the distilled water measurement AND the pigment measurement to get the accurate dilution.

For example: a color 14 could be measured as 14ml of water AND 1ml of pigment OR 7ml of water AND .5ml of pigment.  They will both be the same color, just less liquid when halved.

IMPORTANT: if halving your measurements it is critical to halve both sides of the ratio or else the dilution will be wrong and could result in much stronger or lighter pigment than desired.

To learn more about how to dilute Folicule scalp micropigmentation ink, watch an in-depth tutorial HERE

What is the Folicule brown scalp micropigmentation pigment made of?

For full product information please see the full MSDS here.

What do I mix the Folicule Deep Brown pigment for scalp micro pigmentation?

Check out this in-depth tutorial on mixing Folicule deep brown pigment HERE

What do I need to mix and dilute the Folicule ink?

All you need is Folicule ink, distilled water, and proper measurement tools. 

What scalp micropigmentation ink do I use for long hair fill-ins / density ?

You can use either the Folicule SMP Black and Deep Brown ink depending on the clients hair color, skin color, and desired treatment outcome. 

Do I need to use an orange modifier for Folicule Black pigment?

It is not necessary to add brown or orange modifier to our Black Folicule Pigment.  If you are working with a client that has lighter features (i.e blonde or ginger hair) and light skin complexion (i.e Fitzpatrick 1 or 2) we suggest using our Folicule Deep Brown pigment which is already modified with and has a warmer tint.  No extra modification or orange additives are needed in our Brown pigment.

Scalp Care Product Line

How long does the Moisturizer & Anti-shine last?

The average shelf life of our Folicule Moisturizer and Anti-shine is 1 year. Please always check the expiration date on your product. 

Can I use the Moisturizer & Anti-shine together?

Yes, we recommend applying the moisturizer first, then applying the anti-shine after it has dried. 

Is your mattifying moisturizer fragrance and scent free?

Yes!

Can I use the mattifying moisturizer or anti-shine right after my scalp micropigmentation treatment?